Frequently Asked Questions | Johnson's® Baby India

09 Jun.,2025

 

Frequently Asked Questions | Johnson's® Baby India

Safety is our priority. You have our commitment that every JOHNSON’S baby product is safe, when used as directed.

HEORSHE are exported all over the world and different industries with quality first. Our belief is to provide our customers with more and better high value-added products. Let's create a better future together.

All of our ingredient choices are supported by the best available science, as well as by research from our global team of scientists. In our laboratories, we go well beyond basic screening to ensure that we meet, or exceed, government regulatory standards. It’s a rigorous assessment process that leaves nothing to chance.         

All of our ingredients play a key role in making products that are 100% gentle for your baby’s sensitive skin, hair, and eyes. Our products are non-toxic and non-carcinogenic.

In fact, we follow a stringent 5-level safety assurance process, which we would request you to take a look at, by visiting the below link:

https://www.youtube.com/watch?v=w67aAX-ZmR0

All our products, designed especially for baby, are gentle and mild. All our products adhere to the

JOHNSON'S BEST FOR BABY™ Standard and are 100% Gentle.

These standards are embodied in our five-level safety assurance process which is guided by leading scientific and medical experts from around the globe. Johnson & Johnson products comply with regulatory requirements in every country or region where our products are available.

Johnson & Johnson endeavors to exceed regulatory requirements, if we feel it is best for baby and 100% Gentle.

Proven scientific methods are used to assess the ingredients used in our products and to ensure, based on the evidence, that all ingredients are safe and appropriate for baby.

As we develop new formulations, we reject those prototypes that do not meet standards. Comprehensive assessment of the final formulation ensures that our marketed product is safe, mild, gentle, and appropriate for baby. Informed by our knowledge of consumer behavior and experiences, our product safety labelling and packaging are designed to instruct on best-use, as well as prevent possible misuse.

Certainly, JOHNSON’S® Baby products, which come with TRIPLE BABY PROTECTION™, will be quite vital in the socio-emotional development of the baby as these are very safe, mild, and effective. These products will be useful in enhancing the multi-sensorial stimulation experience, provided by the mother to the baby. 

For example, JOHNSON’S® TOP-TO-TOE® is a mild, pH-neutral liquid wash, which not only cleans the baby, but also reduces the hardness in tap water. As we know, the hardness in water can cause eczema and other skin problems. Baby skin, being three times thinner than adult skin, is more prone to these problems. 

Similarly, the JOHNSON’S® Baby Oil has the optimal co-efficient of friction as compared to natural oil. Hence, it is useful during baby massages, stimulating the sense of touch and helping babies bond with their parents better.

We usually use fragrances in our products to leave skin with that beautiful “baby” scent that parents love.

The power of fragrance is real – fragrance can enhance the bond between a parent and their baby and support the development of baby's senses. Studies have found that use of products with fragrance can reduce infant stress, crying and enhance sleep, as well as enhance engagement between a mother and baby.

Fragrances are neither more nor less safe than other ingredients. Each molecule of a fragrance still needs to be individually assessed for safety. As part of our Safety and Care Commitment, fragrances, like all other ingredients in our products, are evaluated through our five-step safety assurance process to ensure high quality, and gentle ingredients make it into our products. Some products claim they are “fragrance-free”. “Fragrance-free” or “unscented” means a product has no

odour, but synthetic ingredients are often added to mask odours.

JOHNSON’S® gentle fragrances are free of fragrance allergens* to minimize potential skin sensitization and allergic reactions. Our fragrances are stringently tested and safe and meet the highest grade standards of the International Fragrance Association (IFRA) IFRA (Grade A) , so that parents can feel confident about the ingredients on our label.

*List of fragrance allergens as identified by the Scientific Committee on Consumer Safety of the European Commission. .

Although we think that using natural and naturally derived ingredients is important, there are times when synthetic ingredients are a better alternative.

It’s important to remember that not all natural ingredients are safe. Certain ingredients can be affected by unpredictable changes in quality and can be subject to contamination, and some of the strongest known allergenic substances come from plants.

Natural and naturally derived ingredients are used in our products, but only if they meet our strict quality standards.

Due to delayed blink and tear reflexes, babies are less able than adults to protect their eyes and rinse out harsh substances. This is something we're very conscious of, and it's why we created our NO MORE TEARS® range.

Our No More Tears® formula turned shampooing from a job into a joy and transformed bath time into playtime.

It tells moms and dads that the product is gentle, safe, and mild for their babies’ developing skin and eyes.

For a product to earn our NO MORE TEARS stamp, it must pass through four strict stages of testing:

Ingredient and formulation review

Pre-clinical safety evaluation

Human ocular test

Medical review

We do not use numbing agents in any of our products. No More Tears® products are specially formulated to control the size of the cleansing ingredients. When formulated correctly, the cleansers form a structure too large to penetrate skin or eyes. A simple concept that requires a combination of expertise and the best ingredients to get just right.

We do this to make sure it's as mild as can be on your baby's sensitive eyes, and only then do we give it the special stamp that's been trusted by generations of moms.

J ohnson’s products unlike many CLINICALLY TESTED products are CLINICALLY PROVEN MILD which means our products undergo and pass 4 skin allergy tests. Our products undergo clinicals and tested 5.5 lakh parents globally.

A baby's skin is much more delicate than an adult's, and it requires a bit of extra-special care. This is why we make sure that every single JOHNSON'S Baby product is clinically proven mild, and that it can carry this unique stamp.

To earn this stamp, a product needs to pass through four strict clinical tests. These tests are done to minimize

  • Irritation

  • An allergic reaction

  • Irritated skin when exposed to sunlight

  • An allergic reaction when exposed to sunlight

Conducting these tests is a process that can take many months and thousands of hours. Only after a product has passed all four will we stamp it Clinically Proven Mild , and allow it to be used on your little one's delicate skin.

No - JOHNSON'S® products have always been formulated to the strictest of safety guidelines.

However, our products are constantly improved in light of new research as well as the needs of moms and dads. We have always taken your questions and concerns into consideration. To ensure all moms can have peace of mind when using JOHNSON'S® products, we have spent the last two years reformulating our products.

We're proud to release improved formulas, which are allergy-tested, as well as free of phthalate and paraben.

Being mild and designed especially for a baby, JOHNSON’S® products help in the routine care of the baby. 

Research reveals that routine touch and massage by a parent or loving caregiver is critical to a baby’s growth and development, communication and learning. The JOHNSON’S® Brand is at the forefront, highlighting the importance of enhanced daily care rituals that help your loving touch gently stimulate your baby’s senses and nurture his developing mind. 

For more baby product manufacturersinformation, please contact us. We will provide professional answers.

Over the years, we've listened to feedback and carefully studied how moms interact and bond with their babies. These insights help us design our products that assist you with everyday baby care needs — from skin and hair care to even routines that help your baby sleep better.

Thank you for using JOHNSON’S.

And you are right, one should avoid inhalation of any product when it comes to your little one.

Some of the ways in which you can help in avoiding excess inhalation are:

  • Pour powder directly onto adult’s hand, away from the face, before smoothing onto the skin

  • Keep powder away from child’s face to avoid accidental inhalation.

  • Avoid contact with the eyes

  • Close tightly after use and store in a cool, dry place

In case of accidental inhalation of any product, please consult your doctor

JB Soap is 100% safe and CLINICALLY PROVEN MILD based on 4 specific skin irritation tests. It is tested for skin reaction, allergic reaction, impact of sunlight, and efficacy of the ingredient.

A baby's skin is very delicate and rashes to newborns can happen on account of multiple reasons. Your newborn’s skin must adapt from the water-like environment of your womb to the dryer environment after birth. The transition isn’t immediate, and your baby’s skin will continue to develop long after birth, which makes his skin more delicate than yours.

In addition, your baby’s immune system is still developing, so there’s also a greater potential for infection, which could result in rashes, spots, bumps, etc. on account of multiple reasons like clothes, temperature of the water for bathing, environment, diet, incorrect massaging/bathing techniques etc.

Moreover, many babies are prone to sensitive skin and thus end up with dryness and rashes. If your baby has extra delicate skin we recommend JOHNSON'S® Top-to-Toe Baby Bar which is specially designed & Clinically Proven Mild for babies with extra delicate skin. It helps maintain the perfect moisturized skin and is perfectly pH balanced.

Yes, JOHNSON’S products are formulated to be safe, mild and gentle, which can be preferred by adults with sensitive skin.

For nearly 125 years our formulas have been specially designed for baby's unique and delicate skin, but our products are also great for kids and adults too! In fact, we know that many adults purchase our lotions, baby oil and powder to use on themselves.

Yes, the formulations are similar across the globe. Because we apply the same rigorous safety standards in all countries where we operate, you can be confident that every policy will be applied to the products you use, no matter where you live in the world. The basic product formulations for the same variant are identical across countries. Some markets may have more or different variants compared to India leading to the common misconception that the products sold in India are different compared to the ones sold abroad.

JOHNSON'S products have always been formulated to the strictest of safety guidelines.

JOHNSON’S® already uses fewer ingredients than most baby products and all our products are CLINICALLY PROVEN MILD and pass the 5-level safety process.

However, today’s parents want even fewer ingredients. Therefore, we went even further and reduced the number of ingredients in our portfolio by nearly 50%. We constantly keep evolving our formulations basis scientific advancement and changing preferences of parents.

We're proud to release improved 100% gentle formulas, which are allergy-tested, as well as free of paraben, phthalate, sulfates and dyes.

We absolutely love looking at the beautiful baby pictures our consumers send to us; however, all casting for our advertising is coordinated through our advertising agencies. These agencies in turn work with many professional talent agencies in selecting models used for our ads. We do not choose any of the models. You might want to contact a reputable modeling agency in your area to pursue your idea of having your child in advertising.

Thanks for thinking of us; however, for security reasons, we do not accept pictures, attachments or downloaded files from the Internet to our secure location.

Although all of us enjoy looking at baby pictures, please note that we do not choose any of the models for JOHNSON'S Brand advertising.

JOHNSON'S Brand hires advertising agencies who in turn work with a variety of different professional talent agencies in selecting the models used for our ads. You might want to contact a reputable modeling agency in your area to pursue your idea of having your child in advertising.

Yes, JOHNSON’S products are formulated to be safe, mild and gentle, which can be preferred by adults with sensitive skin.

For nearly 125 years our formulas have been specially designed for baby's unique and delicate skin, but our products are also great for kids and adults too! In fact, we know that many adults purchase our lotions, baby oil and powder to use on themselves.

Frequently Asked Questions - Earth's Best

Heavy metals exist in the soil, air and water all around us. Trace amounts of these metals can be absorbed by the fruits, vegetables and grains used to make baby food as they are grown. We follow applicable guidelines recommended by the FDA and Department of Agriculture to screen raw materials and finished products to ensure all food is safe to consume, and meets or exceeds any safety and nutrition standards and to continually develop new safety standards and practices.

We want you to know that we understand the serious nature of food allergens and we strive to eliminate risk for our consumers. Our allergen control program is the most important aspect to our manufacturing process.

We assure you that all manufacturing facilities where Earth’s Best products are produced follow robust allergen control programs that include staff training, segregation of allergen ingredients, production scheduling, and thorough cleaning and sanitation.

Both major and minor ingredients of all products, as well as all processing procedures and equipment, are closely scrutinized. We recommend you refer to the packaging of the individual products for allergen information. By law, we declare all 8 major US food allergens (peanuts, soybeans, milk, eggs, fish, crustaceans, tree nuts, and wheat) on our packaging.

 

We don’t have dedicated facilities/equipment to produce products that do not contain allergens, so the machinery may have previously processed a product with a major allergen. All of the manufacturing facilities in which Earth’s Best products are produced follow rigid allergen control programs and we declare all 8 major US food allergens on our package labels. You may wish to review the ingredient statement with your child’s doctor to determine if it’s suitable for your needs.

Gluten is the general name for the proteins in wheat, rye and barley. Gluten is responsible for forming the structure of dough, holding products together and leavening. We do not have lists of products that are specifically considered to be gluten free. Reading the label is the best way to check for the presence of ingredients which contain gluten. If gluten is a major ingredient, it will be specified in the ingredient list.

Earths Best products that make a gluten-free claim are declared as such by utilizing a triangular Gluten-Free symbol, by carrying the Gluten-Free Certification Organization (GFCO) Seal, or stating “gluten free” on packaging.

In addition to meeting the FDA’s standard for ‘Gluten Free’ of less than 20 parts per million of gluten, all of our gluten free products are formulated without the presence of any gluten containing ingredients. All manufacturing facilities for Hain Celestial’s products employ good manufacturing processes and procedures to prevent allergen cross-contact. Each facility has established rigid allergen control programs that include staff training, segregation of allergen containing ingredients, production scheduling, and thorough cleaning and sanitation. These allergen and sanitation programs are verified annually by our Quality Assurance department.

Due to organic soy supply challenges, our Earth’s Best® plant-based formula product for infants with dairy intolerances was recently reformulated. We changed the source of soy protein from USDA certified organic soy to non GMO sourced soy. Our new product has the same nutritional profile as it did before and provides the same amount of soy protein to support overall growth and development, and DHA and ARA to support brain and eye development. Look for Earth’s Best® Non-GMO Plant Based Formula in stores and online today.

Both Earth’s Best Organic® Infant Sensitivity® and Gentle® Formulas are for babies with intolerance or sensitivity issues who exhibit signs of fussiness, gas and crying. Our Sensitivity formula is a reduced lactose formula with 95% less lactose as compared to standard milk-based formulas. Our Gentle formula contains easy-to-digest proteins including partially hydrolyzed whey. This formula is meant for infants having difficulty digesting proteins. It is the first organic gentle formula available. Both formulas meet FDA requirements for infant nutrition, contain no genetically modified ingredients, are made without prohibited synthetic pesticides or fertilizers, and are produced with milk from grass and grain fed cows not treated with artificial growth hormones or antibiotics.

The U.S. began experiencing infant formula shortages as a result of pandemic-driven supply chain issues including a lack of ingredients used to make formula, as well as staff shortages that make it difficult to get products transported from warehouses to store shelves. In February , Abbott Laboratories, the nation’s biggest infant formula maker, voluntarily recalled several products and halted production at its Michigan manufacturing plant after contamination was found at the site. Prior to the recall, Abbott Laboratories produced approximately 40% of infant formula in the U.S.

The US Government, including FDA, and other partners are working towards ensuring infant formula is safe and available for families across the country. This coordinated effort includes taking the necessary steps needed to resume production safely at previous levels, air-shipping formula from other countries, and allowing formula produced in other countries (which meets all federal infant formula nutrition and health and safety standards) to be sold in the United States. You can find the latest updates from the CDC here on steps they are taking, as well as tips for families who are looking for formula or want to find safe substitutes.

The Earth’s Best Team is doing everything in our power to get formula into the hands of parents and caregivers. The production facility is currently running to produce infant formula 24/7. Infant formula manufacturers are working diligently with the government to ensure the national formula shortage is eased as quickly as possible. Because this is dependent on so many factors outside of our control, we cannot currently commit to an exact timeframe as to when our products will be fully stocked.

We know it’s not easy to change your baby’s diet, and that the formula shortage has left many parents and caregivers feeling anxious and concerned about how they’ll feed their little ones. If you’re struggling to find infant formula, here is the latest guidance from the CDC and the American Academy of Pediatrics on tips that can help. Please consult your child’s pediatrician for additional advice.

If you have any other questions about the Earth’s Best brand, please reach out to our call center at 1-800-442-, open Monday through Friday, 9am to 7pm EST. For formula updates, please continue to check back on this page.

Once the products leave our distribution centers, temperature changes in the winter months or in transit can cause some jars to freeze and then thaw, which can result in unusual product texture such as separation and a dry or spongy appearance. There is no food safety issue associated with this, however, we understand if you feel that the texture of the product does not meet the high quality that you have come to expect from us. If you have any further questions, please call us at 1-800-442-.

For more information, please visit day and night pacifier.