The restaurant industry is moving into the future fast, and it’s worth keeping up with. One innovation worth investing in – a self-ordering kiosk solution that will increase basket size, decrease customer wait times, increase staff efficiency, and streamline overall restaurant operations. Staff will now have the chance to refocus their efforts on more important tasks, like customer service. Let’s break down five of the most reputable kiosk system options to identify which is most right for your restaurant business.
The offering: The Otter kiosk system is a game-changer for dining establishments, particularly small businesses who want to make the most of their budget. As industry leaders in this space, we offer an unbeatable combination of affordability, reliability, and user-friendliness that sets us apart from the competition. What’s more, Otter’s kiosk systems come with durable spill and heat-resistant, high speed hardware that easily syncs with your POS system and works quickly, reducing wait times.
Fast payments (credit, GooglePay, ApplePay)
Customer order notifications
Nested menu modifiers
Live 24/7 customer service
Self-serve branding customization
POS integrations and auto sync
On-demand reporting
Standing and countertop kiosk options
Flexible “Kiosk mode” that turns your point-of-sale into a self-service ordering system
Standing hardware option is a larger investment
Built-in WiFi router not provided (though it connects to in-store WiFi)
Pricing: Kiosk hardware bundle starts at $100, and kiosk software starts at $99 per month per device.
Unique feature: Otter's AI-driven upsell program prompts customers to increase orders with relevant add-ons or upgrades based on their selections.
Best for: Quick-service and fast-casual restaurants, multi-location establishments, and restaurants with high volumes of online orders.
The offering: Toast’s self-ordering kiosks work well for a wide range of businesses within the restaurant industry. Toast’s kiosks are designed to be durable, spill-resistant, and heat-resistant.
Built to withstand a busy restaurant
Live 24/7 customer service
Tap-to-pay device and router
Free software plan available with one POS terminal
High monthly fees
Two-year contract
No standing kiosk hardware available
No integration with third party POS or payment processors
Pricing: The Toast Flex terminal can be used as a self-serve kiosk and costs $1,024.20 upfront with an additional $69 per month for kiosk software. Customizable options are available as well.
Unique feature: The Toast Tap device comes included with the kiosk system, allowing for quick and easy contactless payments.
Best for: Quick-service restaurants and multi-location restaurant chains.
The offering: Square Kiosk is an iPad-driven kiosk solution that combines hardware, software, and payment processing into one integrated package.
Integrates with existing Square POS systems
Flexible mounting options
Operates on iPad battery, ensuring functionality even during power outages
Offers built-in contactless and chip payments
No costly service visits or installation fees
For more information, please visit COSUN Digital Signage.
Customizable interface to match brand and offering
Specific iPad models required and not included in price
Limited menu items
Swipe payments require additional accessory
Pricing: Square Kiosk device costs $149 with an additional $50 per month per active device for kiosk software. In-person transaction fees may apply.
Unique feature: Customers can enroll in the Square Loyalty program and accrue points.
Best for: Businesses with limited counter space or snug front-of-house areas.
The offering: GRUBBRR is a self-ordering kiosk system that helps streamline operations and enhance the customer experience.
Automated upselling system designed to increase revenue
Offers customizable and branded kiosk options
Integrates with existing POS systems and kitchen display systems
Provides real-time analytics and menu reporting
Supports multiple languages and offline mode
Limited menu items
Requires initial investment in hardware
May require staff training for implementation and management
Pricing: GRUBBRR kiosks range from $2,500 to $3,500, with an undisclosed monthly kiosk software payment.
Unique feature: Incorporates AI-driven upselling capabilities, including facial recognition for loyalty customers.
Best for: Quick-service restaurants, stadium stalls and food courts, and cafes and bakeries.
Offering: Clover’s comprehensive self-ordering system features a 24" enterprise-grade display, versatile payment terminal, and built-in printer.
Integrates seamlessly with existing Clover POS systems
Offers intuitive interface for faster and more accurate ordering
Provides real-time menu updates and syncing
Supports multiple payment methods, including contactless and chip
Choose from three styles, including wall mounting, countertop, and standing kiosks.
High upfront hardware cost
Customer support not available 24/7
Limited menu items
May require a separate merchant services account
Pricing: A Clover self order kiosk costs $3,499 and $34.95/mo per device for the kiosk software.
Unique feature: Includes dual touch screens to order and pay.
Best for: Quick-service and fast food restaurants, multi-location establishments, restaurants with high volumes of orders.
Self-ordering kiosks are revolutionizing the dining experience, offering your customers faster service while freeing up your staff to focus on what matters most. With the right kiosk system, like Otter’s, you can streamline operations, increase order accuracy, and boost average ticket size effortlessly.
For more Self Service Kiosk Machineinformation, please contact us. We will provide professional answers.